Important Notice Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits provided under this voluntary warranty are in addition to other rights and remedies available to you under Australian law.
Warranty Coverage & Coverage Period
We warrant that our products are free from manufacturing defects and operational malfunctions occurring under normal use during the specified Warranty Period:
3-Year Limited Warranty covering core internal hardware and optical sensors.
1-Year Limited Warranty covering cables, mounts, power adapters, SD cards, and hardwire kits.
Specific warranty terms clearly stated on your tax invoice or proof of purchase take precedence over these standard periods.
Exclusivity to Original Purchaser
This voluntary warranty is non-transferable and applies exclusively to the original purchaser of the product. It does not extend to any subsequent owners, resale transfers, or second-hand buyers.
Software & Firmware Performance
Software, mobile applications, and firmware updates provided with or for the product are intended to enhance functionality, system security, and operational performance.
- A software glitch, minor app bug, or temporary operational issue does not automatically constitute a hardware manufacturing defect.
- Iradar Way Australia reserves a reasonable timeframe to diagnose, update, patch, or resolve software-related issues before a physical hardware defect claim is accepted.
How to Make a Warranty Claim
For efficient and prompt resolution, please follow these support channels:
The initial point of contact for warranty diagnosis and processing should be the authorized dealership or retail reseller where the unit was originally purchased.
If you purchased directly from Iradar Way Australia, or if your authorized reseller is unable to assist, you are welcome to submit your claim directly through our support team.
Claim Requirements
To process and validate your warranty claim, you will be required to provide:
- Valid proof of purchase: Official tax invoice or sales receipt showing the purchase date and item details.
- Visual evidence & description: A clear description and visual photo or video evidence illustrating the alleged defect or operational failure.
- Serial number: The authentic serial number located on the affected main dashcam unit or camera.